FAQ

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Before joining any specialist plan you have an initial consultation with one of our doctors. During this consultation you will be holistically evaluated to determine the underlying cause of weight gain.  This will include physical examination, body composition analysis and investigation into your medical background, social life, childhood and previous weight loss attempts.

Consultation duration depends on the type of consultation you come for. Weight management initial consultations can last up to 1 hour but follow-ups and appointments for diabetes or endocrine issues would be shorter. Please arrive at least 5 minutes before your appointment time.

We will send over a clinic letter to your GP with all the details of the consultation. Investigations may be requested by our specialist, which you can have done either at your doctors surgery or at a nearby private laboratory.

Our specialist team will put together a bespoke 3-month plan to suit your individual needs. However there is no obligation for you to join a plan after your consultation!

We understand that circumstances change and you may not be able to make your appointment. Full refunds are available if you let us know 48 hours before your appointment time. Unfortunately as we have to make arrangements and book rooms beforehand, we cannot offer refunds for cancellations made within 48 hours. For full details please see our cancellation policy.

If you’ve already had investigations done please bring the results with you to your appointment. If during the consultation you require additional tests, the doctor will let you know how to get them arranged.

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